Got my tire ordered and charged fast! Will be coming back for future repairs
Tiffany, It was a pleasure working with you. Thank you so much for taking the time to leave us this kind review. Brin
Got my tire ordered and charged fast! Will be coming back for future repairs
Tiffany, It was a pleasure working with you. Thank you so much for taking the time to leave us this kind review. Brin
Have been really blessed to have used this shop for the last 4 years. They are always fair and on time with excellent work done. Thanks Brin, and JD for all your care of me.
Always very responsive and explain services needed well. Pricing is fair and never hit with unjustified or unnecessary charges. Highly recommend.
If not covered under a new car warranty, this is where I take my cars for service and repairs. Why? Because starting with the initial phone call and throughout the process -- to include appointment reminders, friendly greetings at check-in, clean waiting area, effective explanations of work accomplished or to-be-done, pricing, and follow-ups to ensure that the customer (me) is happy with the work. And then there is the knowledgeable, certified staff doing the work. The result? A 5-Star review. Hey, it's not easy to find a reputable business for car repairs. If you're looking for one, give Assured Auto Works a try.
I don't know much about fixing cars. All I know is I was quoted to pay $2000 dollars for a repair that I approved. After they did the repair, I was told that the car needed another repair that would add another $3000 dollars to the bill. I bought this 2014 Chevy Cruze for $6500 and now you are basically asking me to pay for the car again. Had I known that the full repair was going to be a total of $5000 from the beginning, I would have never agreed to the earlier repairs. Now I'm down $2000 dollars, the car still doesn't work, and I'm basically forced to buy a new car. Ps: I will leave proof of the whole process through screenshots. You be the judge of what happened.
Jose, I understand your frustration. You brought the vehicle in for an overheat concern. We determined that the engine overheated because a heater hose had ruptured which caused the the engine coolant to leak out. When engines are overheated, damage can occur. We do our best to determine if damage occurred but when there's a leak in the engines cooling system, any test that we perform can be inconclusive. We did make you aware of this before the leak repairs were approved. This is what we mentioned and what was noted on your repair order. NOTE: Any type of overheating scenario can cause internal engine damage including, but not limited to, cylinder head gasket perforation and/or cylinder head warp-age. Oftentimes, the evidence for damage is obvious. However, it can sometimes be subtle, with symptoms not arising until some time after the incident. Jose is advised that if any symptoms do arise, such as overheating, drive-ability issues, and/or smoke from the exhaust, to return to the shop as soon as possible for further testing. Before you approved the repairs, you were made aware that there still could be unrecognized damage. Most of the time, repairing the leak is all that is needed, but sometimes, if the engine was severely overheated, unrecognizable damage can occur. We are very sorry that this occurred, but we are very thorough with our assessments and with making sure that our clients are aware of any complications before repairs are made. All the best, Brin Kline
Recently had some work done on our Subaru Ascent and everyone at Assured Auto Works is top notch! You can trust these people. JD at the front is professional and courteous. Carlos was our technician that took care of the work seamlessly. Turn around time was amazing and attention to detail and care for our car was stellar. Brin is the owner and runs a well oiled machine here at Assured Auto Works. Thank you so much for your service.
Had a really intermittent issue with my '22 Jeep Gladiator that sometimes even locked me out of driving or even starting it. JD & crew took the time to finally uncover the problem and fix it (going on a week & 300+ miles now w/o an issue). Really, really happy with their efforts. The previous shop just said "Sorry, can't fix it if it's not broken when we're working on it". But the guys at Assured kept at it and finally found the transmission connection that was causing the problem. I can't overstate this... These people know what they're doing and are easy to deal with. You can't ask for more than that.
Brought my Tesla here and was the first time I brought it somewhere other than Tesla and I Loved everything about this place. Everyone kept me updated with constant feedback and waited for me to approve any work. Thank you for taking care of my car!
JD and team are very thorough and professional.
Thank you Kevin! We really appreciate your kind words. Brin and the Assured Auto Works Team
Professional, courteous and respectful!